Last Updated: September 3, 2026
Ordering & Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All payments are processed through secure, encrypted connections.
Q: Is it safe to enter my payment information on your website?
A: Yes. We use SSL encryption technology to protect all data transmitted between your browser and our website. Your payment information is transmitted directly to our payment processors and is not stored on our servers.
Q: Will I receive an order confirmation?
A: Yes. Once your order is successfully placed, you will receive an order confirmation email with the details of your purchase. If you do not receive this email within 24 hours, please check your spam folder or contact us at info@sewingdeal.sbs.
Q: Can I cancel or change my order after placing it?
A: If you need to cancel or change your order, please contact us as soon as possible at info@sewingdeal.sbs. If your order has not yet been processed or shipped, we will make the requested changes. If your order has already been shipped, you will need to follow our return process.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship exclusively to addresses within the continental United States. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations.
Q: How much does shipping cost?
A: We offer free standard shipping on all orders to the continental United States. There are no hidden fees or surcharges.
Q: How long does it take to process and ship my order?
A: Orders are processed within 1–2 business days. After processing, delivery typically takes 3–5 business days within the continental United States.
Q: How can I track my order?
A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier‘s website.
Q: What happens if my package is lost or damaged?
A: If your package is lost or arrives damaged, please contact us immediately at info@sewingdeal.sbs. We will work with the carrier to investigate and resolve the issue.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 calendar days from the date of delivery. Items must be unused, in original condition, and in their original packaging. Please see our Return & Refund Policy for complete details.
Q: Do I have to pay for return shipping?
A: No. We offer free return shipping for all eligible returns within the continental United States. A prepaid return label will be provided to you.
Q: Do you charge restocking fees?
A: No. We do not charge any restocking fees for returns.
Q: How long does it take to receive a refund?
A: Once we receive and verify your return, we process refunds within 1–2 business days. After we initiate the refund, it may take an additional 7–10 business days for the funds to appear in your account, depending on your bank or payment provider.
Q: Can I return a damaged or defective item?
A: Yes. If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage or defect. We will arrange for a replacement or a full refund at no additional cost to you.
Q: What items cannot be returned?
A: Gift cards, clearance items, custom orders, and items that have been used, washed, or altered are not eligible for return.
Products
Q: What types of products do you sell?
A: We sell a wide range of sewing products, including fabrics, sewing machines, accessories, notions, patterns, and supplies for apparel, quilting, home décor, and craft projects.
Q: Do your products come with a warranty?
A: Many of the sewing machines and equipment we sell are covered by manufacturer warranties. Please refer to the product description or the manufacturer‘s documentation for specific warranty details.
Q: Are product descriptions and images accurate?
A: We make every effort to ensure that product descriptions, specifications, and images are accurate. If you have any questions about a product, please contact us before purchasing.
Account & Privacy
Q: Do you store my payment information?
A: No. We do not store your full credit card details on our servers. Payment information is transmitted directly to our secure payment processors.
Q: How do you use my personal information?
A: We use your personal information to process orders, communicate with you, improve our services, and comply with legal obligations. We do not sell or rent your information to third parties. Please see our Privacy Policy for complete details.
Q: What is your policy on children’s privacy?
A: Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.
Customer Service
Q: How can I contact you?
A: You can reach us by email at info@sewingdeal.sbs, by phone at +1 256-337-3542, or by mail at 741 Plummer Road 509, Huntsville, AL 35806, United States. Our service hours are Monday – Friday, 9:00 AM – 6:00 PM (CT).
Q: How quickly do you respond to inquiries?
A: We aim to respond to all email inquiries within 1–2 business days. Phone calls are answered during business hours, and voicemails are returned within 1 business day.
General
Q: Do you offer discounts or promotions?
A: We occasionally offer promotions and discounts. To stay informed about our latest offers, please subscribe to our email list or check our website regularly.
Q: Can I provide feedback about my experience?
A: Yes. We value your feedback and are always looking for ways to improve. Please email us at info@sewingdeal.sbs with any comments or suggestions.
Q: Are your policies subject to change?
A: Yes. We reserve the right to update our policies at any time. The most current versions will always be posted on our website with the effective date.